Production of Your Order:
Please be aware that all Giclee prints and products are printed when the order arrives. This is called Print on Demand (POD). Which allows for small business not to have to carry inventory. For instance, turnaround for Giclee prints is 4-5 business days depending on receiving your order by noon CST. The turnaround for Home Decor and Accessory Products is up to 6 business days if receiving your order by noon CST. Depending on the shipping method you choose and your location, the delivery itself may take up to 12 business days in the US.
At this time we offer Standard Ground Shipping at a flat rate dependent on the product weight and dimensions. Please refer to the Shipping Calculator on the order page for accurate rates. We do not offer international shipping at this time. Shipping costs are calculated after Tax. Our suppliers do not deliver to PO boxes or on weekends and your order may come in different shipments.
A shipping calculator is available in the order area. Please see final shipping costs by using the Shipping Calculator.
Domestic Shipping (We do not offer international shipping at this time):
|Shipping Method||Est. Delivery Time||Cost|
|USPS Ground||5-12 business days||Flat Rate|
|UPS Expedited||3-5 business days||Depends on size and destination*|
* Shipping charges for your order are displayed in the Shipping Calculator available in the order area. Please see final shipping costs using the Shipping Calculator.
Returns, Refunds and Reprints:
Please see the Refund Policy for information on Returns, Refunds and Reprints. We honor a 15 day return, refund and reprint policy here.
Production times for many products is being adjusted on a weekly basis. Supplies vary for different products. As of this date (May 18, 2020) Jan Johnston Artworks has experienced delays of a few days as manufacturers are trying to get back up to speed. Please be aware however that your order may take longer because of the current economic situation.
Tracking is added to your order when the vendor prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as ‘Shipped,’ please allow 48 hours for the tracking link to update.
Please be aware there may be extended production and shipping time frames during the Coronavirus situation.